I visited this small business on a Saturday when the owners were not in. The employee was knowledgeable and nice. She multi-task several customers both in the store and on the phone. The pastries are to die for, they are that good. The portion size is larger than average and the sweetness is a perfect ratio, not so sweet you need a drink to wash it down. The flavor of my cream puff along with its smooth texture was a nice surprise.
Amazing goodies and wonderful services!
1.The cake I ordered looked nothing like the image I sent requesting.
Also...even after the cake was home it continued to deconstruct all on is own.
I meet with my friends frequently at the Giggle Girls Cakery and I find that it's the perfect place to have a treat and a coffee. The prices and the atmosphere are great! The girls are always cheerful and friendly! I definitely recommend them for any confectionary needs!
3. They immediately became nasty, rude, and defensive. They started telling me that I must have dropped it...which I did NOT AT ANY POINT DROP THE CAKE. Then they said I must have dropped my phone on it...which also did not happen. They took no responsibility for their poorly constructed cake...the objects were make out of rice crispies covered with fondant which were too heavy to be held on with thick dowel rods stuck through the cake secured to nothing. It's simple physics if you put a heavy solid object onto or into a much lighter and less solid object the heavy solid one is going to go right through the less solid object.
2. They helped me carry it to my car where they witnessed I had a flat stable surface ready and I surrounded the cake box with giant bubble wrap so that it could not move inside the bigger box I set it in on the flat stable area. By the time I got home the poles had completely ripped through the cake and the objects had smashed into the cake.
Awesome girls n food is sinfully good
2. While leaving I noticed that the poles they used to support some of the objects were pulling through the cake....and the cake box they had it in didn't fit the cake so it couldn't even close and was sliding around in the box. So I took it back in and only pointed to the lettering because I only wanted them to smooth out where it had rubbed against the box. They didn't ask anything no one said anything, they took the cake and idk what they did but it came back looking worse.
5. I chose this bakery because I saw they did great work, I still think they are good at what they do...but in this case they did not logically construct the objects onto the cake and they refused to take responsibility for that and I payed full price for a cake that was completely demolished by the heavy objects and they tried to blame me and say they had witnessed it...I can promise that cake was never dropped and nothing was dropped on it.
PLEASE READ AND THEN NOTICE THE OWNERS UNPROFESSIONAL RESPONSE FILLED WITH LIES. FOR PICTURES PLEASE VISIT YELP.
A nice addition would be a great cup of coffee. A local roaster served by the pour over method would have sent my experience thru the roof. Maybe in a couple years when they are a bit more established they can offer such an added treat.
4. They started slandering me all over their Facebook page...and posted a picture that looked nothing like the cake I requested or received. The frosting on the cake they gave me was cracking and globbing together.
Giggle Girls Cakery is a US Bakery based in Hiawatha, Kansas. Giggle Girls Cakery is located at 710 Oregon St, Hiawatha, KS 66434, USA.
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